Zenoo Insights

Explore Zenoo’s expert insights on KYC, AML, age verification, and identity orchestration.

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Frequently asked questions

Still missing some information?Feel free to contact us, and we will be happy to help.

FAQ’s
How does billing work for marketplace services?

Marketplace services can be billed either on a pre-pay basis or a pay-as-you-go basis, depending on the service and your chosen model. Pre-pay models often come with volume discounts.

What happens if I exceed the number of journeys included in my package?

If you exceed the number of journeys included in your package, you can purchase additional journeys at the pre-determined rate or upgrade to a higher package.

Can I upgrade my package as my business grows?

Yes, you can upgrade your package at any time to accommodate more users and access additional features.

What additional costs should I consider apart from the journey cost?

Apart from the journey cost, consider additional costs for services like IDV, which are billed separately based on usage.

What is a journey and how is it billed

A journey is an entire interaction process initiated by a user. Regardless of the number of steps or API calls involved, it is billed as a single unit.

Are there volume discounts available?

Yes, volume discounts are available for pre-paying for a higher number of journeys or Marketplace services. These discounts are negotiated based on the volume you commit to upfront.

What is included per journey cost include?

The per journey cost covers the use of Zenoo’s platform for bundling your APIs and utilizing our zero-code studio. Additional costs for services like IDV are separate.

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