Privacy notice.

Who we are

zenoo.com is run by Zenoo Ltd, a company registered in England and Wales with company number 11093114. Our registered office is C/O Azets, Westpoint, Lynch Wood, Peterborough PE2 6FZ.

For the personal data described in this notice, Zenoo Ltd is the controller. You can reach us about anything in it at get@zenoo.com.

What this notice covers

This notice covers people who visit zenoo.com, fill in one of its forms, or subscribe to our newsletter. That is mostly people at businesses who are looking at Zenoo for their own team.

It does not cover the data our customers process about their own customers in Compliance Hub or other Zenoo products. There, our customer is the controller, we act as their processor, and the Master Service Agreement and Data Processing Addendum apply. If you were onboarded by one of our customers, please contact that business first.

Zenoo works with businesses and cannot look up an individual's record. If you are trying to check your own ID, please contact the authority that issued it.

What we collect

When you ask for a demo or contact us

• Your work email address, and anything you tell us in the form: what you onboard, how many people review cases, what you want to see, or the message you write.
• The page you sent the form from, the campaign tags in the link that brought you to the site (for example utm_source), and the pages you viewed in the same browser session, with their titles and roughly how long you spent on each.
• Your IP address and your browser's user agent, recorded when the form is received.
• Business information we look up about you and your company, described in the next section.

When you subscribe to the newsletter

• Your email address, the page you subscribed from, your IP address and user agent, and the one-time code we email you to confirm the address.
• If you choose to give them, your name, role, type of company, region, interests, and whether you want product updates. If we already hold business details about you, we may use them to fill in some of these for you.

When you rate an article

If you answer "Was this helpful?" or leave a note, we store your answer and note against the article, with an anonymous identifier so the same browser cannot vote twice.

When you browse the site

We use analytics and visitor identification tools that record the pages you view, how you arrived, your approximate location, your device and browser, and how you use the page. The cookie notice lists each tool and what it stores on your device. One of them, Leadsy, may tell us which company, and sometimes which person, visited the site, by matching the visit against its own business contact data.

How we research a demo request

So that the person who replies already knows a little about your business, we look up public business information when you ask for a demo. This is what happens, in order.

• When you enter your work email and press Continue on the demo form, we first check our own sales records for earlier contact with you.
• If we have none, we send your email address to Apollo, which returns any business profile it holds for you: name, job title, seniority, LinkedIn profile address, profile photo, company name, and industry. At the same time we ask unavatar whether a public profile photo is linked to your email address.
• We then ask Perplexity to search the public web using your name (if we have it), your company name, and your email domain. It returns your likely job title and seniority, a LinkedIn address, your company's proper name, industry, a one-line company description, and the compliance challenges a company like yours typically faces.
• If that search points to a profile page on your company's own website, we may fetch that page to find your photo there.

This lookup starts when you press Continue, before you send the form. If you do not send it, we do not store the results, although the services above will have received the query. If you do send it, the results are saved with your request.

After you send the form, our internal sales system may research the business contact further, using Hunter, Apify, Perplexity, and Anthropic's Claude models, to estimate how well Zenoo fits your business and to draft a reply for one of our team to review. Nobody is sent an automated reply without a person reading it, and this scoring has no legal or similarly significant effect on you. It only decides how we prioritise our replies.

We only use business information here: who you are at work and what your company does. We do not look for information about your private life.

How we use it

• To reply to your request, arrange a demo, and prepare for it.
• To follow up about Zenoo after you have contacted us. You can tell us to stop at any time.
• To send the newsletter, if you subscribed.
• To understand how people use the site, so we can fix what is broken and improve what is unclear.
• To keep the site and our forms secure, and to stop duplicate or abusive submissions.

We do not sell your personal data.

Our lawful bases

• Steps you ask us to take before a contract. Replying to a demo request and arranging the demo.
• Legitimate interests. Researching the business behind a demo request, following up with business contacts about Zenoo, measuring how the site is used, identifying businesses that visit, and keeping the site secure. We think these are interests you would reasonably expect, and they involve business information only. You can object at any time.
• Consent. Sending the newsletter. You can withdraw consent with the unsubscribe link in any email, or by writing to us.

Who we share it with

We use these service providers to run the site and our sales process. Each one processes data for the purpose described.

We may also share data with our professional advisers, with a buyer or investor if the business is sold or restructured, or where the law requires it.

International transfers

Some of these providers are based in, or store data in, the United States or other countries outside the UK. Where they do, we rely on the UK's adequacy regulations (including the UK Extension to the EU-US Data Privacy Framework for certified providers), or on the International Data Transfer Agreement or Addendum issued by the Information Commissioner's Office, to protect the data.

How long we keep it

• Demo requests and contact messages: for as long as the conversation is active, then for up to two years after our last contact with you, unless you become a customer, when your contact details move to the customer relationship.
• Newsletter: until you unsubscribe. We then keep your email address on a suppression list so we do not email you again.
• Analytics: for as long as each provider's retention setting allows, and no longer than we need it to understand how the site is used.

You can ask us to delete your data sooner.

Your rights

Under UK data protection law you have the right to:

• get a copy of the personal data we hold about you;
• have inaccurate data corrected;
• have your data deleted;
• restrict how we use it;
• object to our use of it based on legitimate interests, and to stop any direct marketing at any time;
• receive data you gave us in a portable format; and
• withdraw consent where we rely on it.

Email get@zenoo.com to use any of these rights. We will reply within one month. We may ask you to confirm your identity first.

Complaints

If you are unhappy with how we have handled your data, please tell us first at get@zenoo.com. You also have the right to complain to the Information Commissioner's Office, the UK regulator for data protection, at ico.org.uk or on 0303 123 1113.

Changes to this notice

We will update this notice when what we do changes, and change the date at the top. This version was last updated on 20 October 2026.