Right now you learn a case blew its deadline after it happened, one analyst is buried while another is idle, and half the week goes on chasing documents. Zenoo puts the whole floor on one workflow, so the queue ranks itself, the clock warns you in time, and every decision still stands up when it is checked.
You own throughput, SLA adherence, and the MI that goes up to the MLRO. This sits in the Manage stage of the lifecycle: customers arrive converted, work signals land in one place, and your team approves as fast as possible on a risk-based approach, safely. Live on your data in 4 to 6 weeks.
A live SLA clock on every alert and case warns you in time to move someone on, pauses while you are waiting on the client so your team is not penalised for third-party delay, and escalates automatically on approach. Tied to risk tier and case type.
See case managementStraight-through processing clears the clean cases and the inbox risk-ranks what is left, so analysts open the case that matters most, not the top of an undifferentiated pile. Around 95% of every alert a human reviews is a false positive: a well-documented industry problem, not a Zenoo result.
See screeningInbound documents become cases automatically through email-to-case ingestion, the workflow is alert-driven so officers act on genuine gaps, and clients upload through a secure portal instead of bouncing files between a broker and an inbox. Shipped today, no AI dependency.
See the client experienceFive role-based dashboards, and your manager view shows SLA adherence and per-analyst volume, speed, quality, and consistency in real time, so you rebalance before a queue overheats, and export the data for your own reporting. Fed by the same 32 immutable event types, with a structured seven-status workflow underneath each case.
See analytics and MIUnder every case, a tamper-proof trail you export for a regulator in one click. Across the whole floor, Zenoo Labs, human-in-the-loop. That is what having your back looks like.
Screening, verification and monitoring vendors sit behind one workflow, so your team works the result, not the tool. Genuinely agnostic, no lock-in.
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In alpha and beta with design partners, human-in-the-loop and opt-in: 10 specialised agents investigate the routine case, and one drafts the client-facing document request from case context for a human to review and send.
Early Labs results point toward an investigation dropping from an industry benchmark of 22 hours toward about 12 minutes, with up to 80% pre-classified. Not a shipped guarantee.
A leading offshore fund administrator runs live investor and entity onboarding on Zenoo, with 55 onboarding links created in a single week and 19 completed in live production.
We do not publish our customers' names. Their compliance stack is their security, and named references are shared privately, on request, once the client approves. The same discretion we would give you.
Bring your Monday inbox and your real queue. We run it live in thirty minutes, and you watch the clock warn you before it would have breached.